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Hi Mia, we do have other masks designed with tubing positioned on top of the head to keep it out of your way. If you prefer a nasal mask type similar to the one shown in the video, you might be interested in the AirFit N30i. You can find more information about this mask at the following link: bit.ly/4601wch We appreciate you reaching out.

The SlimLine tube serves to deliver pressurized air from the CPAP machine to your mask, connecting securely to the Air Outlet located at the back of the machine. This setup allows for efficient air delivery and easier access to the controls and display panel located on the front of the CPAP machine. Thank you for your inquiry.

We can connect from other end of the tubings also and what is the purpose of the chip located on the tubing end

I'm not sure what you mean about the chip at the tubing end, but I think you might be referring to the ClimateLineAir. It is a heated tube designed to maintain the temperature of the humidified air as it passes through the tube, reducing the chance of water droplets forming in the tube or what we call "rainout".

Does oxygen concentrator is needed with remed bipap machine

Or how does bipap machine supply/produce oxygen

Hi Priya, The Ramp feature on your device is designed to make the beginning of therapy more comfortable. Ramp time is the period during which the therapy pressure increases from a low start pressure to the prescribed treatment pressure. It can be set between 5 and 45 minutes, or can be switched off.

Hi Kris, We are sorry to hear you're having difficulties removing the nasal cushion piece. If you have not already done so, please speak to your medical equipment supplier for assistance in disassembling your mask. They can also demonstrate to you in person how to disassemble the mask properly. Your feedback is valuable to us, and I will make sure to pass on your message to the relevant teams at ResMed for their further review and consideration. Thank you for sharing your concerns with us.

Hi Cheryl Jim, Thank you for reaching out and we regret to hear you aren't feeling any better yet. It can be very difficult to adjust to PAP therapy, especially in the first few weeks. Please reach out to your doctor or home medical equipment supplier who prescribed or provided your device as they'd be the best person to help you with your concerns. In the meantime, we hope you'll find this article helpful as you get used to your therapy: bit.ly/4cABm1x

Hi Johnny, We're sorry to hear about the discomfort you're having and the difficulty you're experiencing in changing your ramp time. If the option is greyed out, it may be a clinical setting which your medical equipment supplier can assist you with. They can access the proper menu settings to adjust the auto-ramp to your desired setting.

Since the connection between your tubing and elbow needs to be air-tight to prevent leaks, it can be a little difficult to pull them apart but with a bit of force, they should separate without damaging either the tubing or the elbow. Twisting the elbow as you pull may also help it to come loose. If you continue to have issues prying them apart, your doctor or equipment supplier may be able to assist you further.

There is no elbow on the nose piece. Perhaps you mean the elbow at the end of the hose? I’m trying to remove the nose piece like it shows in the manual and online videos. I’m almost to the point of using pliers! It looks SO easy but the unit K have doesn’t seem possible. The videos & instructions say the opposite. 🤷🏻‍♀️🤷🏻‍♀️

If you're referring to the nasal cushion itself, you can remove that by holding the frame by placing your thumb over the side slot (you may need to grip it there) then gently but firmly pulling the cushion away from the frame. If you're still having difficulties in disassembling the mask, it may be best to reach out to your medical equipment supplier who can give you an in person demostration or further assistance with the mask as needed.

@@ResMedAmericas Yes. The cushion. If I pull any harder I’m pretty sure I’ll break one or both sides. I sent an email to my source. Thanks anyway.

My right thumb is really sore but after 7 days of pulling I finally broke whatever was keeping it sealed. Now it goes on and off like in the videos. YAY!

Hi Tiffany, Thank you for reaching out. I'm not entirely sure what you mean by the "swizzle part." To ensure proper cleaning, please refer to the directions provided in the machine's user guide. You can access the guide via the following link: [Link to user guide: bit.ly/3VUKBUJ]. If you require further assistance or prefer in-person help, feel free to contact the medical equipment supplier where you obtained your device.

Hi Michael, Thank you for reaching out The AirFit F30 is a minimal-contact full face mask, where the cushion sits under your nose rather than over it. This unique design offers a modern look and helps alleviate any discomfort on the top of your nose.

Hi DwasTV, I apologize for any inconvenience, but if the finger sensor still fails to function even after adjusting it, please reach out to the sleep clinic that provided the ApneaLink device for a replacement. Thank you for reaching out.

Thank you for reaching out. You may find the following link helpful for further instructions and guidance with putting together the AirFit F30i mask: bit.ly/4bhupRS If you continue to experience difficulty with assembly, don't hesitate to contact your medical equipment supplier who can help you in-person.

Hola Álvaro, gracias por contactarnos. Si estás interesado en comprar la mascarilla AirFit F20, te recomendamos que te pongas en contacto con un proveedor local de equipos médicos de tu zona. Ten en cuenta que este mensaje se tradujo con Google Translate, por lo que es posible que no sea del todo exacto.

Hello Linda, Thank you for reaching out. If you're having trouble getting your mask to seal properly, ensure the headgear isn't too tight and check that you're using the correct mask size and type for your face. Please reach out to your medical equipment supplier for in-person fitting assistance and recommendations on alternative mask options to improve comfort and seal.

Hi caltroon, The high leak level warning you are experiencing when filling the water tank under minimum could be caused by the humidifier tub not being inserted properly. You should hear a light click letting you know it's firmly in place. Please make sure that the humidifier tub is correctly inserted according to the instructions in the device user guide, which you can access using the following link: bit.ly/45Uq8Df If you continue to experience the high leak level warning after ensuring that the humidifier tub is correctly inserted, we recommend contacting the medical equipment supplier where you obtained the device for further direct assistance. Thank you for reaching out.

@@ResMedAmericas You are a lifesaver. I pulled out the snap out tube, scared to death, wiped around the rim and checked for problems. Put it back in and now I can fill to max line. The respiratory company I use said previously it was a fault in the resmed product and it had a lot of complaints and they couldn't fix it - which we now know is not true. Now the water tank water lasts all night for my husband. So glad I found your video!

Thanks for sharing this wonderful news and providing an update. Wishing you both peaceful nights ahead!

Hi, Thanks for reaching out. The primary distinction between the ResMed AirFit F30 and the AirFit F20 masks lies in the cushion. The AirFit F30 cushion does not touch the nasal bridge but rests below the nose, helping to prevent discomfort on the top of your nose. Furthermore, the AirFit F30 includes a headgear adjustment strap at the top of the head to improve fit and stability.

Hi Cindy, Apologies for the inconvenience. While we generally don't recommend using full-face masks with the AirMini HumidX system, there is a HumidX F20 waterless system that is specifically designed to be used with the AirFit/AirTouch F20 masks. Please reach out to your medical equipment supplier and they can assist you with obtaining the right system for your mask.

Hello Whit, Mask leak can be a common issue for CPAP mask users. As a first step, the following article on our sleep blog offers some helpful tips & info on this: bit.ly/3KS3EbW and don't forget your medical equipment supplier is always there to help if these adjustments aren't working, if you're interested in either another type of mask or need a more direct in-person fitting of your mask.

Hi Anna, Thank you for reaching out. You should be fine sleeping on your side or stomach, if that is what you prefer. You can rotate the belt so the device is at your side or back. It just needs to be able to monitor your breathing. This is why we often recommend sleeping on your back, since the best results can be achieved this way. The key components to the test are the cannula sitting under the nose - to ensure that the airway remains unobstructed - and the effort sensor belt around the chest that detects effort to breathe.

Thanks for the feedback and we regret hearing about your recent experience with your medical equipment supplier. To clarify, you do not want to place the machine itself in water but (as explained in the user guide) the exterior of the machine simply needs a wipe with a clean dry cloth. The mask, tubing, and water tub can be washed and rinsed by hand using warm water and a mild liquid detergent. Please view your user guide for further cleaning & care information or visit our page here: bit.ly/4cqp9MO

To remove the cushion from the frame, with one hand hold the frame between the straps where it touches the cushion. Then, grasp the cushion with your thumb hooked around the little notch between the straps and gently but firmly pull the cushion away from the frame. The mask is meant to be airtight so this may require a bit of a tug to come apart. If you need any additional help, please bring your mask to your medical equipment supplier and they can demonstrate this for you in person. Thank you.

Hello Laura, Thank you for reaching out to us. We're sorry to hear about the issue you're experiencing but are also a bit confused as we do not offer our products directly to the public and our apps are free and will not request any payment information. If you can, please share more detailed information about where you're seeing this request for your info?

Hello, thank you for getting in touch with us. To fill your AirSense 10 with water, begin by removing the chamber. Place your thumb on the grip at the top and gently squeeze to pull it out. There is a small clip mechanism securing it in place to prevent accidental removal. Once the chamber is removed, proceed to fill it with distilled water up to the fill line. For detailed visual instructions, you can refer to the guide with pictures at the provided link: bit.ly/45FdPKV

Hi Alex, I'm sorry to hear about the discomfort you're experiencing with your mask. While comfort can be quite subjective, it is something we strive for in every mask we make. Please contact your medical equipment supplier to discuss any additional adjustments or options that may help address the nasal cushion or pillows collapse you're experiencing. They can also help you find a mask style and model that you find most comfortable.

Hello Susan, Thank you for reaching out. To connect the oximeter, first attach the oximeter finger sensor to the oximeter. Next, attach the belt clip to the oximeter. Then, connect the oximeter to the oximeter connector on the device by pushing it on. For a visual guide with pictures, you can refer to this link: bit.ly/4ciQJM5 if you have any further questions or concerns, please reach out to the person or organization who provided the ApneaLink and equipment to you.

Thank you for contacting us, valzzy138. For more information on this, see our blog post here: bit.ly/4b0UTap and as always, please talk with your doctor for any clinical concerns or questions regarding PAP therapy, sleep apnea, and your general health as they are best qualified to address these questions and offer guidance and support to you.

Thank you for your feedback and we regret to hear your mask fit doesn't seem to be optimal at the moment. Please continue to work with your medical equipment supplier or care provider to discuss possible adjustments or options that might help you get a better fit for you. The following blog post has a few tips you may also find helpful: bit.ly/3RiAcj6

Thank you, Domenico, for sharing this testimonial with us. We hope you also feel your PAP therapy's positive health benefits.

@@ResMedAmericas yes, i feel much better and sleep very well with Airsense 10 ..i have devieted septum but didn t want to operate

Hello joeyg6150, Mask leak can be a common issue for CPAP mask users. As a first step, our blog post offers helpful info about what might be causing your mask leak and ways to address each potential cause: bit.ly/4aTWH4R and your medical equipment supplier are always there to help if these adjustments aren't working if you're interested in either another type of mask or need a more direct in-person fitting of your mask.

@ResMedAmericas thank you for your response. I read the article. The only area i nay fit is cleaning. I will clean my mask more regularly. However, I can get a good fits/seal when going to bed but awake almost every morning between 3 & 4 and it will not seal again and I remove it. Because while it helps me stay asleep it does nothing to pit me to sleep.

Hi Steven, Your dad may find the Ramp feature on his AirSense 10 helpful in this case. It's designed to make therapy more comfortable by setting the machine to a lower pressure than what was prescribed and then slowly ramping up to the full prescribed therapy pressure. Using this feature should allow you more time to comfortably fall asleep. As always, we recommend that he discuss this with his doctor before making any changes to his settings. They may also have some suggestions for additional ways he can improve his comfort level and adjust to CPAP therapy without reducing the effectiveness of the therapy itself.

I'm sorry to hear that you're having trouble with your AirFit F30 mask. I'm sorry to hear about the discomfort you're experiencing with your mask. While comfort can be quite subjective it is always something we strive for in every mask we make. It's also important to make sure your mask is in good condition and properly fitted to avoid leaks which can also lead to overtightening which could also be due to sizing or fit issues. Your medical equipment supplier can assist you directly with adjustments or additional troubleshooting to help you improve the fit & comfort without reducing the efficacy of your therapy. This may include offering different cushion sizes, mask styles or models, etc.

@@ResMedAmericas I’m very small/tiny, and my DME ordered me a SMALL in the F30. Does it come in SMALL for WOMEN? Maybe I have a men’s small? It’s a new mask and I clean it as per instructions to maintain seal. I have an order in to try the F40 hoping for better results but I really wanted this one to work